Shipping policy

Shipping & Delivery

Podvalslayer ships worldwide, except to countries or regions where shipping is restricted or prohibited by law or by our shipping partners, including but not limited to Russia, Belarus, North Korea, and other sanctioned destinations.

Estimated Delivery Times
United States: 10–17 business days
Europe: 10–25 business days
Rest of the World: 15–30 business days

All orders are shipped via Ukrposhta with international tracking. A tracking number will be provided to every customer once the order has been dispatched.

Shipping Costs

We offer free worldwide shipping on all orders.

Customs Duties & Import Taxes

Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their local authorities unless otherwise stated. For certain destinations, including the United States, applicable import charges may be collected during checkout.

We are not responsible for delays caused by customs clearance procedures or shipping carriers. However, if a shipment is confirmed lost in transit, we will work directly with the customer to find a suitable resolution.

If a customer provides an incorrect or incomplete shipping address, any additional shipping costs associated with resending the package will be the responsibility of the customer.

Cancellations
Ready-made items: Orders may be cancelled before they have been shipped.
Custom or made-to-order items: Once production has started, the order cannot be cancelled.

Podvalslayer reserves the right to cancel or refuse any order at its sole discretion. In such cases, if production has not yet begun, a full refund will be issued.